Do I need access to my old email account to change to a new email? If you have closed this account, you can reopen it. Closing the account will not free up the email. Thus, if the new email address is already used for another account, such as an older Etsy account, you will need to log in to this old account and change the email. Why won’t it let me update my email address?Įtsy only allows an email to be associated with one account at a time. The next method is to sign in to the Etsy app, though the steps involved are basically the same. The first is to use a browser and use the same methods as discussed above. If you are on mobile, there are two methods you can use to do this. How to change your email address on mobile Finally, your account will be updated to the new email, and you should get an email saying as such. Either memorize or copy the code and put it in the field, and click Submit. You will then be taken to the Enter security code page, and an email will be sent to your current email address. Enter your new email address, and then select Change Email. Scroll down until you find the Email section, and then find the Change your email form. From here, select the Your account menu, and then select Account settings. If you are using a desktop computer, go to the Etsy website. How to Change Email on Etsy: How to change your email address on desktop If you already have an account and want to change details, however, we are going to help with that, particularly with changing your email on Etsy. However, creating an account is generally recommended, as it allows you to link your purchases to a single unified account. You can easily browse the website as a potential buyer without an account, and you can even buy most items without creating an account on Etsy. All rights reserved.Etsy is one of the best websites for sellers who want to be able to get their products out, and for buyers looking to find art they may not be able to find anywhere else. If you live in North America or South America, this email is sent by Etsy, Inc., 117 Adams Street, Brooklyn, NY 11201, USA if you live elsewhere, this email is sent by Etsy Ireland UC, a subsidiary of Etsy, Inc., 66/67 Great Strand Street, Dublin 1, D01 RW84, Ireland having company registration number 495696 and VAT registration number IE9777587C. Thank you for your cooperation, and if you have any questions, please include them in your reply.Īll the best, Ignacio Etsy Trust & Safety ――― We apologize for any inconvenience this may cause. The canceled transaction gets moved to Shop Manager > Orders & Shipping > Canceled. Please note that when an order's cancellation is processed, Etsy automatically credits you for the related listing and transaction fees. Learn more about our Seller Protection Policy here: Once you have done so, please reply to this email. In order for your shop to be eligible for Seller Protection, we ask that you please cancel this order and issue a refund. If the buyer does attempt to reach out to you, we advise you to have them contact Etsy directly. Please also know that the buyer is no longer eligible to be a member of Etsy. This situation doesn't happen often, but when it does, we want to make sure things go as smoothly as possible for you, the seller.īefore discussing further action, I want to emphasize that this won't affect your shop in any way and is in no way a reflection of your policies. It appears this purchase may have been unauthorized and we have reason to believe the member is not the actual cardholder. Unfortunately, a recent order in your shop has been deemed invalid. This is Ignacio from Etsy's Trust & Safety Team. Has anyone else received anything like this from Etsy? The address in the email is ' but I know this can be spoofed. Just looking for some advice regarding an email I received from Etsy today and I'm kinda worried I'm being scammed in some way.
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